Open Houses & Appointments
What should I expect from my Open House visit?
Our weekly Open House is informal and gives you a chance to explore the studio and start getting familiar with the range of included and available personal choices we offer, along with the types of decisions you’ll be making for your home. While we won’t be discussing specific investment amounts, we recommend taking notes during your visit and relaying preliminary interest items back to your Neighborhood Sales Specialist, so they can create a wish list of those high-value items for your new home.
How do I make an appointment?
Once you’re signed up to build with us, our team will send instructions on how to schedule your appointments using our online booking system. You can choose the length of your Interactive Appointment – we offer 1-hour, 2-hour, or 3-hour time slots.
What should I expect during the Welcome Call?
The Welcome Call is an informal conversation and opportunity for us to introduce ourselves and get to know you better! We’ll ask questions about your lifestyle, design style, and personalization goals. Based on your feedback, we’ll create a Design Concept to use as a baseline for your first in-person studio appointment, the Interactive Appointment.
What should I expect during my Interactive Appointment?
In our opinion, this is the best part! We’ll start by reviewing your Authorization Plans and giving a quick orientation on electrical considerations to work on ahead of your Final Selection appointment. We’ll review the Design Concept we prepared based on discussions from our Welcome Call. You’ll share feedback on your Design Concept and we’ll explore alternate options as needed – making changes in real time based on the direction you take us! You’ll leave this appointment with a very good sense of what your new home will look like, and a list of preliminary selections and corresponding investment levels.
What should I expect during my Final Selection Appointment?
You’re in the home stretch now! We start this appointment by addressing any electrical questions or additions based on the consideration list provided at your Interactive Appointment. We’ll review each design selection and color and collect a 25% deposit on anything you do choose to add through the Design Studio.
Can friends/family join me at my appointments?
We know you want to share this exciting experience with your friends and family and get their advice and support. Friends/family members are invited to join you for your Interactive Appointment or an Open House event, so together you can enjoy exploring the many included and available personal choices. The Final Selection Appointment is strictly reserved for contracted purchasers only. This gives you the opportunity to get advice prior to making decisions, as well as the freedom to make your own decisions without outside interference.
Can I bring my Realtor to my appointments?
Your Realtor is invited to join you for your Interactive Appointment or an Open House event, so together you can enjoy exploring the many included and available personal choices. The Final Selection Appointment is strictly reserved for contracted purchasers only. This gives you the opportunity to get advice prior to making decisions, as well as the freedom to make your own decisions without outside interference.
Can I bring my children to my appointments?
Your children’s safety is our priority. The studio contains many heavy and potentially sharp objects. Therefore, we cannot guarantee the safety of your children and recommend you make childcare arrangements. Further, you’ll be making important decisions at the studio that will affect you and your family for years to come. Think of this as a special day out and come prepared to fully focus and enjoy this unique experience. You’ll be glad you did!
Can I bring my pets to my appointments?
For the safety of your pets, visitors, and our team, we cannot accommodate pets. There are many heavy and potentially sharp objects in the studio which could jeopardize your pet and others. Service animals are permitted.
Design Studio General FAQs
Who will I work with at the Design Studio?
Katie and Stephanie work as a team so you’ll have not one, but TWO great certified design consultants helping you create the home of your dreams! That means double the attention to detail, double the suggestions, and double the amount of expert advice.
Where is the Design Studio located?
We’re located at 1549 Manheim Pike, Lancaster PA. There is no overhead building sign but we’re located between Miracle Ear and Lancaster Home Brew. Look for the sign on our front door!
What are your hours?
Appointment hours are 9am-12pm and 1pm-4pm Monday-Friday. We do not offer weekend appointments.