EGStoltzfus Recognized Among the Top Customer Service Leaders in the Residential Construction Industry
EGStoltzfus has received two 2019 Guildmaster Awards from GuildQuality for demonstrating exceptional customer service within the residential construction industry.
Both the Neighborhood Homes division and the Custom Homes & Remodeling division were recognized with the honor.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of 700+ eligible applicants, EGStoltzfus is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2019 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
EGStoltzfus achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality.
For more on the 2019 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.