For the 8th time in the past 9 years, EGStoltzfus Custom Homes & Remodeling has received the Guildmaster Award from GuildQuality – one of the most respected third-party customer satisfaction recognitions in the residential construction industry.

About the Guildmaster Award

The Guildmaster Award is presented annually by GuildQuality to home builders, remodelers, and service professionals who demonstrate an exceptional commitment to customer service, based on independent client surveys.

To qualify, a company must achieve a “Likely to Recommend” rating of 90% or higher from verified clients.

How EGS Compares to the Industry Standard

Across the residential construction industry, the average customer satisfaction rate is 70%.

EGStoltzfus Custom Homes & Remodeling currently sits at a client satisfaction rating of 97% – nearly 30 points higher than the industry benchmark, and well above the award threshold.

That rating is calculated from over 250 EGS client reviews, submitted directly to GuildQuality’s independent survey platform. It reflects feedback collected from across our custom home builds and remodeling and renovation projects throughout central Pennsylvania.

GuildQuality requires award candidates to survey all completed projects, and to certify that they’ve done so. Every client voice counts, which makes EGS’s 97% rating even more meaningful.

Why Clients Keep Coming Back (and Referring Others)

Customer service isn’t just a department at EGStoltzfus; it’s the foundation of how every project is managed from beginning to end.

Our award-winning Design-Build process creates a single point of accountability and keeps clients confidently informed and involved at every stage.

Whether it’s a design-build custom home project, a whole-home renovation, or a custom build in one of our communities like Brooklawn, Laranbo Farm, or Warwick Crossing, the EGS experience is guided by great people, a proven process, and a commitment to getting it right.

For a close-up look at our approach in practice, see our 2025 Parade of Homes award-winning Miller project.

Thank You to Our Clients and Team

A recognition such as the Guildmaster Award belongs to two groups: the clients who take the time to share their honest feedback, and the EGStoltzfus team – including our valuable trade partners – who go above and beyond every day to deliver a remarkable client experience.

Ready to experience EGS for yourself? Browse our Lookbook to explore our work, or contact us to start a conversation about your custom home or remodeling project.